Refund policy

Refund & Returns Policy

Stop Go Parts supplies new parts only. We do not sell used or second-hand components.

Proof of Purchase 

No returns or warranty claims will be accepted without a valid proof of purchase (invoice).

Standard Returns (Change of Mind / Incorrect Order)

The return terms below apply to standard returns for items that are unused, uninstalled, and in original sellable condition. Installed or used items are not eligible for a standard return and must be submitted via the Warranty Claims procedure (see below).

Kits and sets must be returned complete. We do not accept partial returns on kits/sets (e.g., returning only some components from a clutch kit). If any component in a kit has been installed/used, the kit is not eligible for a standard return.

For example, you placed an order for brake pads and discs for your car, but when it comes time to install, you see that you got the wrong set.
In this case make sure that they are not fitted, damaged, taken out of their base packaging etc.
If returned to us in time and sellable condition, they will be refunded 100%.

We have tried our best to make items as difficult as possible to get wrong, but sometimes mistakes do happen.

Return Window & Handling Fee

Items are eligible for return within 7 days of delivery, provided they are in original, sellable condition, including the original product packaging.
Items returned between 7 days and 21 days may be accepted, subject to a 20% handling fee. 

Courier Charges

Courier fees for both outbound and return shipments are non-refundable.

Non-Returnable Items (Standard Returns)

The following items are not eligible for return as a standard return:

  • Clutch kits and clutch components (clutch plates, pressure plates, release bearings, CSCs) that have been installed, test-fitted, handled, contaminated (e.g. grease/oil/dirt), or show any signs of fitment or damage.
  • Clutch kits and sets where the return is incomplete or any component is missing.
  • Brake and clutch parts that have been installed, test-fitted, handled, contaminated (e.g. grease/oil/dirt), or show any signs of fitment or damage.
  • Electrical goods (unless defective).
  • Lubricants or chemicals with broken seals.
  • CV joints, shafts, and boots that are greasy or incomplete.
  • Suspension components that have been installed, test-fitted, handled, contaminated (e.g. grease/oil/dirt), or show any signs of fitment or damage.

Note: This section applies to standard returns. If an item is defective, it must be submitted as a warranty/defect claim in accordance with the claim procedure below.

Return Packaging Requirements (Outer Box Required)

All returns must be packaged in a sealed outer box. Do not hand the item to the courier in the product’s original packaging. Couriers apply waybills, labels, and stickers directly onto what they receive. If labels are placed on the product box, it can damage the packaging and make it unsellable. This may affect the return outcome.

The courier label/waybill must be attached to the outer box only. The product packaging must remain clean, unmarked, and sellable.

Condition of Returned Goods (Standard Returns)

Returned products must:

  • Be unused and uninstalled.
  • Be complete and not disassembled or modified.
  • Have all seals/protective films/inner packaging intact and unbroken where applicable.
  • Where applicable (kits/sets), be returned complete with all included components, inserts, and packaging.
  • Be returned in a sealed outer shipping box (e.g., the original outer brown shipping box or a suitable equivalent).
    The product box itself must not have courier labels, markings, or damage.

Items not meeting these requirements will be returned to the customer.

Inspection, Testing & Refund Timeline (Standard Returns)

All returned goods are subject to inspection and testing.
Refunds will be processed within 3 business days after the item has been received and approved.

Refund Method

All refunds will be made using the original payment method used at checkout (e.g. PayFast, Payflex, etc.).
If refunding through the original method is not possible, we will contact you via email to request your banking details for manual refund processing.

Warranty / Defect Claims (Claim Procedure – Form Required)

If you believe an item is defective, the matter must be submitted as a warranty/defect claim. Warranty claims are handled differently from standard returns because fitted/installed parts must be assessed. All warranty claims may be inspected, tested, and/or referred to the supplier/manufacturer for evaluation before any outcome can be confirmed.

All warranty claims require a completed Warranty Registration Form provided with the item.

Required documents (mandatory) for a warranty claim:

  • Completed Warranty Registration Form
  • Invoice copy / proof of purchase (must be attached).
  • Job card / proof of professional fitment (attach a copy of the job card where applicable).
  • A clear photo of the vehicle’s licence disc (must accompany the claim form).

Additional Warranty Requirements (Clutch Kits, Brake Pads)

The following additional documentation may be required for warranty evaluation on specific items:

  • Clutch kits: Proof that the flywheel was skimmed prior to installation is required for warranty consideration (e.g., invoice/job card line item or workshop confirmation).
  • Brake Pads: Proof that the original discs were skimmed or proof of installation of new OEM equivalent discs prior to installation of the brake pads is required for warranty consideration (e.g., invoice/job card line item, workshop report, or photo evidence where applicable).

Note: Failure to provide the above proof where applicable may result in the warranty claim being declined.

Important: Warranty claims may be declined where the failure is linked to normal wear and tear, misuse, accident damage, incorrect application, incorrect installation, disassembly/modification, or use outside the intended purpose.

Proof of Professional Fitment

Warranty claims on mechanical or electrical components may require proof of installation by a qualified mechanic or fitment centre. Improper installation voids all warranties/guarantees.

Guarantee / Warranty Coverage

  • A 12-month guarantee applies from the date of purchase against defects arising from faulty materials or workmanship, subject to assessment.
  • Warranties/guarantees are limited to those offered by our suppliers and subject to applicable exclusions (including incorrect installation, misuse, wear and tear, and incorrect application).
  • Stop Go Parts is not liable for any consequential damage or loss.

Incorrectly Supplied Goods

If we have supplied you with an incorrect product, it must be returned within 14 days of purchase.

Cancellations & Delivery Rejections

Do not reject a delivery. If you wish to cancel or return an item, accept the delivery and follow our return procedure to avoid delays or lost parcels.
Our responsibility ends once the courier has delivered or attempted delivery.

Cooling-Off Period

In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), natural persons (not businesses) have the right to cancel their order within 7 days of delivery without reason or penalty.
Return courier costs are the customer’s responsibility.

Cooling-off cancellations are subject to return condition requirements. Items must be returned unused, uninstalled, complete, and in original sellable condition. Items that have been installed/used, are incomplete, or are returned with damaged/marked packaging must be handled as a warranty/defect claim (where applicable) and are not eligible for a standard cancellation return.

Business-to-Business (B2B) Sales

Returns, cancellations, and cooling-off rights do not apply to purchases made by businesses, dealers, or resellers. B2B sales are final unless otherwise agreed in writing.

Fraud Prevention

All returns and claims are subject to verification. Any attempt to return counterfeit, used, swapped, non-matching, or non-supplied products will be rejected and may be reported to relevant authorities.

Return Abuse Policy

We reserve the right to refuse returns or impose additional conditions on customers who abuse our return policy, including but not limited to repeated returns or suspicious activity.

Limitation of Liability

Stop Go Parts shall not be liable for any loss, delay, or failure to perform its obligations if such failure is due to circumstances beyond its reasonable control (e.g. courier delays, strikes, supply chain disruptions, or natural disasters).